International Return Policy
If for any reason you are not satisfied with your purchase, you may request to return or exchange your Monti Kids product within 30 days of your purchase. Returns and/or exchanges are subject to shipping and restocking fees.
Please contact us and we would be happy to provide you with further instructions on how to initiate your international return. Once you contact us, we will provide you with the estimated refund amount (less shipping fees) and a prepaid return shipping label.
Your refund will then be processed as soon as your Monti Kids package has arrived back at Monti Kids. Please allow up to 6 weeks for processing your return and for receiving a credit from your financial institution.
Exceptions to this policy include receiving defective items or shipping errors made by Monti Kids provided that you provide notice and a photo of the damage or defect and request a replacement from Monti Kids within thirty (30) days of receipt of the item. In this case, returns or replacements will be provided free of charge, including any related shipping fees.